DevInTouch Customer Care Data Deletion Instructions

This page provides human-readable data deletion instructions. It is not an automated Meta data-deletion callback.

Version 1.0 · Effective 16 September 2026

Request deletion

If you contacted a business through its Facebook Page, Instagram professional account, website or another channel connected to DevInTouch Customer Care, contact that business first when practical. The business normally controls its customer conversations and can identify the relevant account and purpose.

You may also send a request to privacy@devintouch.com with the subject Customer Care data deletion.

Provide only the minimum information needed to find the records:

• the name of the business or Page you contacted;
• the channel used, such as Facebook Messenger or Instagram;
• the username or channel identifier visible to that business, if known;
• the approximate date of the conversation; and
• what you want deleted or disconnected.

Do not send a password, access token, verification token, payment-card number, government ID or a full copy of unrelated conversation history. If identity or authority must be verified, DevInTouch or the controlling business will request the minimum additional information through an appropriate secure method.

What happens next

DevInTouch will:

1. record the request and provide a reference when the request can be matched;
2. identify the relevant Customer/Tenant and whether DevInTouch acts as controller or processor for the requested data;
3. verify identity or authority proportionately;
4. ask the controlling Customer for instructions where the data belongs to that Customer;
5. locate the relevant active records in the Product CRM and self-hosted Chatwoot components;
6. delete, anonymise, correct, restrict or disconnect the records and channel credentials that fall within the verified request and approved instruction; and
7. communicate the outcome or explain any data that cannot lawfully or technically be deleted at that time.

This is a manual process. This page does not promise an automated response or a fixed completion period. The request will be handled under applicable law and the relevant Customer agreement.

Meta app removal and channel disconnection

Removing the DevInTouch Customer Care app in Facebook or Instagram does not by itself prove that every record held by the controlling business or the Service has been deleted. Submit the request above if you also want Service-held data reviewed for deletion.

A verified Tenant administrator may request disconnection of its Facebook Page or Instagram professional account and deletion or revocation of associated Service-side connection credentials. The request must come through the approved account or business contact. Do not send the credentials themselves.

DevInTouch cannot delete data that Meta controls in Meta’s own systems. Use the privacy and account controls supplied by Facebook or Instagram for those copies.

Scope and limitations

Deletion may cover, as applicable, messages, attachments, channel-scoped user identifiers, conversation and CRM records, assignments, notes, delivery/read metadata, connection metadata and Service-side access tokens.

Some information may not disappear immediately because:

• protected backups expire through their documented backup cycle rather than being rewritten for each individual request;
• limited security, request or transaction evidence may need to be retained where required by applicable law, a documented legal hold or the need to establish or defend legal claims; or
• the data is controlled by the Customer, Meta or another provider and must be handled through that party’s process.

No universal fixed backup expiry or deletion service level applies to every Customer configuration. Applicable periods and commitments are defined in the relevant Customer agreement, DPA or approved retention policy. Any refusal or partial refusal will be explained where required.

Contact

• Provider: Общество с ограниченной ответственностью «ВоркХаб» (“WorkHub LLC” is an explanatory translation only and is not asserted to be its registered English name).
• Registration number and taxpayer number (УНП): 193233482; registered by the Minsk City Executive Committee on 18 October 2023, certificate No. 0221834.
• Location: 220007, Республика Беларусь, г. Минск, ул. Могилёвская, 2, корпус 2, кабинет 14.
• Telephone/fax: +375-17-242-81-87, +375-29-588-44-27.
• Customer Care privacy and deletion contact: privacy@devintouch.com.