One workspace for enquiries
Enquiries from enabled channels are collected in one working space.
DevInTouch Customer Care
Customer enquiries, manager workflows, and CRM — in one workspace
A service for companies that need to retain conversation context, route enquiries to responsible staff, and track customer work.
Capabilities
The enquiry context stays with the team
Conversation history
Managers can reply while retaining the context of previous messages.
Handover to the responsible person
A conversation can be assigned to the staff member responsible for the task.
CRM and controlled stages
Statuses and work stages change in a controlled, agreed process.
Enquiry analytics
Data can be used to analyse enquiries and the service funnel.
Access separation
Employee access and each company’s data are separated.
AI assistant is an optional capability
An AI assistant is connected separately for an agreed scenario and configuration. It is not automatically enabled across every channel.
Channels and current status
Channels and current status
The service is already used for enquiries from the website. Instagram and Facebook Messenger integrations are being configured and reviewed. Their availability depends on completing the necessary Meta procedures and on permissions granted by the account owner.
- Website enquiries — used in the service
- Instagram — configuration and review
- Facebook Messenger — configuration and review
How connection works
We configure the workflow with your team
DevInTouch Customer Care can serve multiple companies, while each company’s accounts and access rights remain separated.
- 01
Agree the scenario
The company defines the service goals and the order for handling enquiries.
- 02
Connect accounts
An authorised representative connects company-owned accounts and grants the required permissions through the relevant platform.
- 03
Configure access
Roles, access rights, and the handling process are configured for employees.
- 04
Check before launch
We check message receipt, replies, and handover to a manager before launch.
Data and purpose
What data is used and why
When channels are connected, the service processes messages and the necessary profile details of correspondents available within the granted permissions. This makes it possible to display conversations, help employees respond to enquiries, hand conversations to managers, and produce service analytics. The client company grants access to its accounts for the agreed use of the service.
Read the privacy noticeChannel access is granted by the account owner within the permissions that are needed.
Enabled functions and processing arrangements are defined by the agreed configuration.
DevInTouch
Who provides the service
- Legal entity
- Общество с ограниченной ответственностью «ВоркХаб» (WorkHub LLC is an explanatory translation)
- Taxpayer / registration number: 193233482
- 193233482
- Registration
- Registered by the Minsk City Executive Committee on 18 October 2023, certificate No. 0221834.
- Address
- 220007, Республика Беларусь, г. Минск, ул. Могилёвская, 2, корпус 2, кабинет 14
- Telephone
- +375-17-242-81-87
+375-29-588-44-27 - Data-processing questions
- privacy@devintouch.com
Need to organise customer enquiries?
We can discuss a suitable connection scenario and how your team participates in the setup.
Discuss connectionLet’s start with a conversation
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We’ll work through the rest.